Your customers always within reach
Contact details, addresses, notes and history. Find a customer and open their location on the map.
DESIGNED FOR PHONE RETAILERS
The CRM for phone retailers.
From the first trade-in to the last sale: customers, stock and accounts in one management system. Even when all you have is your phone.
- Online, including on mobile
- 7 days free, no charges
crm.phonedesk.itDemo data
Your shop
Overview
Net sales8 420 €This month
Payments received6 375 €This month
Gross margin1 275 €This month
Your performance, day by day
SalesMy stock
iPhone 14128 GBAvailable
Galaxy S23256 GBTo deliver
CUSTOMERSSTOCKSALES AND TRADE-INSCAPITAL AND REPORTS
FROM FIRST CONTACT TO SALE
More time at the counter. Less time on paperwork.
PhoneDesk supports the day-to-day work of a phone shop: from finding new customers to monitoring accounts, with organised data and easy-to-find actions.
- 01
Add the phone to inventory
Model, RAM, storage, colour, cost and price. Complete each item’s details with a photo, battery information and warranty.
- 02
Record the sale
Record the sale, customer, payment received and payment method. Manage the trade-in phone and outstanding balances.
- 03
Review your performance
Payments received, net sales, cost of goods sold, margins, expenses and cash flow. Charts, period filters and exportable reports.
ONE WORKFLOW, NOT A THOUSAND FILES
Every part of your shop, in one place.
From your contact directory to upcoming deadlines: explore the features that support your shop’s day-to-day work.
Stock that tracks every phone
New, used and refurbished. Model, RAM, storage, colour, cost and price; optional IMEI, second IMEI, battery, warranty and photos.
One photo, less typing
Photograph the box label. Text recognition suggests the extracted details: check and apply them before saving.
Sales and trade-ins, together
Record the sale, customer, payment received and payment method. Manage the trade-in phone and outstanding balances.
Organised expenses and payments
Record expenses by category and purchase payments. Manage returns, refunds and corrections to entries.
Figures that tell your shop’s story
Payments received, net sales, cost of goods sold, margins, expenses and cash flow. Charts, period filters and exportable reports.
Find new businesses
Find phone and repair shops on an interactive map, choose the radius, record visits and plan your route. Verify information from open sources before visiting.
Multi-product orders
Combine several items already in stock in one customer order. Prepare a PDF quotation and track goods reserved or awaiting delivery.
Sales under control
Distinguish completed sales, goods to deliver and items set aside. Record later payments received, correct the price or cancel a sale while keeping a correction history.
Your capital, your accounts
Start with zero opening balances and add your shop’s accounts. Purchases, payments received and expenses update the chosen balance; also manage transfers, instalments and monthly expenses with an end date.
Daily and monthly statistics
View sales, payments received, margins and expenses by period. Discover best-selling products, top customers, goods still to pay for and operational deadlines.
Simple, secure access
If you wish, configure a passkey on your device to use a fingerprint, facial recognition or screen lock. Each shop sees only its own data.
Your price list, as a PDF.
Generate a PDF price list of available items, with prices rounded up to the next euro. Share it quickly with customers on WhatsApp; official APIs are required for automatic sending. Costs and IMEIs are excluded from the PDF.
YOUR CRM, YOUR STYLE
Your name. Your colours.
Choose your software’s name, logo and colours: ready-made palettes or your own colours. Text and buttons adapt to maintain readable contrast.
- Shop name · CRM name
- Shop logo
- Preset palettes or custom colours
Your shopYour workspace
OverviewYour shop at a glance.
CustomersStockSales
Your new look Illustrative preview. Change your shop’s settings in the CRM.
Support tickets #1024In progress
Sample conversation · Demo data
YOUR SUPPORT
Support is already built into the CRM.
Open a support ticket from your shop, attach photos or PDFs and track the issue’s progress. The conversation and attachments remain available even after your access expires.
- Follow replies without reloading the page.
- Full-screen photos, zoom and navigation between attachments.
- Reopen the conversation if you still need help.
Your workspace
Nine languages. The same shop.
The interface is available in nine languages. Each user keeps their own preference; your shop’s names, notes and conversations retain their original text.
- Italiano
- English
- Français
- Deutsch
- Español
- Português
- العربية
- 简体中文
- 繁體中文
Your work goes with you
From the counter to your phone, with the same CRM.
Yes. Sign in through your browser over HTTPS: mobile menus, quick actions and label photos are available without installing an app.
- Thumb-friendly menus and controls designed for mobile.
- Customers, inventory and sales, even when you are away from your computer.
Your shop
Demo dataOverview
Payments received845 €
StockSales
To deliverGalaxy S23256 GB
To collect150 €Customer balance due
Snap. Check. Save.
A CRM THAT FOLLOWS YOUR WORK
Connect your suppliers.
Have a price list or a system to connect? You can request a custom integration. This is charged separately from your subscription and quoted according to the work required, after feasibility has been assessed.
Supplier catalogues and orders
Integrations are assessed against each supplier’s price list and system. They may include an external catalogue, mark-ups by type, requests for goods and order import. They are not activated automatically for every account; feasibility and the additional cost are agreed with the administrator.
Let’s discuss your integration →Price lists and WhatsApp
This option uses WhatsApp Business Platform / Cloud API. Having only the WhatsApp Business app does not automatically provide API credentials. Meta configuration and any charges are separate from the PhoneDesk subscription.
Complete setup guide ↗INSIDE PHONEDESK
All of PhoneDesk, in 80 seconds.
Demonstration video in Italian, with subtitles in your chosen language.
Read the presentation content
PhoneDesk manages customers, contacts, notes, history and map locations. Organise new, used and refurbished phones with model, RAM, storage, colour, battery, warranty, costs and prices. IMEI is optional. A label photo suggests recognised details for you to check before saving.
Record multi-product customer orders and PDF quotations, sales, payments received, payments made, trade-ins, balances, returns and refunds. With a compatible integration, prepare supplier requests and add an entire order to stock on collection. Monitor payments received, expenses, margins, accounts, financing and cash flow with charts and reports. Generate PDF price lists with prices rounded up to the next euro, without purchase costs or IMEIs.
Integrations with your suppliers are customised, subject to a feasibility assessment and charged separately according to the work required. Access from a computer or phone, with a workspace dedicated to your shop, 7 free days from registration and a 365-day subscription after payment confirmation.
GET YOUR SHOP STARTED
Try it for 7 days. Continue with an annual subscription.
Registration immediately starts a 7-day trial, with no payment and no automatic charges. At expiry, arrange the annual payment with the administrator to continue. Only the owner can activate the 365-day subscription after receiving payment. Data entered during the trial is retained.
Try free for 7 days →- 01
Register for free
Enter your shop details and choose your sign-in credentials. Your free trial starts immediately, with no payment.
- 02
Try it for 7 days
Use the CRM in your dedicated workspace. The trial lasts 7 days from registration, with no automatic charges.
- 03
Continue with the annual plan
After the trial, arrange annual payment with the administrator. The subscription lasts 365 days from their confirmation; your data is kept.
FREQUENTLY ASKED QUESTIONS
Before you start.
Want to see how it fits your shop? Contact us before you get started.
Request information →How does the free trial work?
The trial starts at registration and lasts 7 days. No payment is required to begin. To continue after the trial, arrange the annual payment with the administrator: only they can activate the 365-day subscription. There are no automatic charges.
Is it suitable for used phones?
Yes. Manage the condition, battery, warranty, trade-ins, photos and costs of each item, alongside new and refurbished phones.
Is IMEI required?
No. You can add a phone without an IMEI: the CRM retains an internal code to identify the unit.
Can other shops see my data?
Each shopkeeper accesses their own workspace. The shop and renewal management panel is restricted to the platform owner.
Can I connect my suppliers?
Yes, you can request custom integrations with your suppliers. Feasibility and the approach are assessed for your situation. There is an additional charge, quoted according to the work required and agreed before proceeding.
Can I use the CRM for tax accounting?
PhoneDesk manages reports and internal shop transactions. It does not replace tax accounting software or your accountant’s work.
What tools does the owner have?
New registrations receive a 7-day trial. The owner manages shops, annual activations and 365-day renewals after payment confirmation. CRM backups and checks on sign-in attempts are provided.
Modules reserved for the platform owner include Lenovo PC inventory, personal investments with valuation history and registration email settings. These tools are not automatically available to every shop owner.
LET’S TALK ABOUT YOUR SHOPComplete guide · How it works ↗
Let’s start with what you need.
Ask for information, a demonstration or an assessment of supplier integration. Tell us how you work: we will reply using the contact details you provide.
We will use these contact details to handle your inquiry. Do not include passwords, identity documents or your customers’ information in the message.