Optional testimonials
You may voluntarily submit your personal experience of the service. Only with your explicit consent may your name, shop name and text be published on the website after the operator reviews them. Participation does not affect your service. You may edit the text, which will be reviewed again, or withdraw your testimonial from your account even after your access expires. Withdrawal removes the testimonial from current data and the website; backup copies follow their separate retention arrangements. You may also request withdrawal using the contact details on this page.
Controller and scope
The operator identified on this page is the controller for data relating to enquiries received through the website, registration, account administration and support. For customer data entered in the CRM, the shop determines the purposes and means of processing, and PhoneDesk acts as a processor under the data processing agreement.
Data processed
The service processes contact and shop details, protected credentials, preferences, support requests and their attachments, security events and operations needed to run the service. Shops may enter customer records, contact details, purchases, sales, devices and repairs. Do not enter device passwords, identity documents or special categories of personal data unless strictly necessary and supported by an appropriate legal basis.
Purposes and legal bases
Enquiries and activities needed for registration and service delivery are processed to take steps before entering into a contract or to perform the contract. Security, abuse prevention and technical administration rely on the legitimate interest in protecting the service. Legal obligations apply where relevant. Service notification preferences can be changed in the account; no promotional newsletter is enabled automatically.
Providing data and recipients
Required fields allow us to respond to a request or provide the service; without this information, the operation cannot be completed. Data is accessible only to people authorised for their respective duties and to necessary technical providers. OVHcloud provides the infrastructure and email service. External monitoring checks the availability of public pages without receiving CRM business data. Additional integrations have their own recipients and terms, which must be assessed before activation.
Retention
Account and CRM data is retained during the service relationship and, after it ends, to allow agreed return or deletion and to meet applicable obligations. Enquiries and tickets remain available while being handled and for as long as needed to document support or protect rights; the need for retention should be reassessed when a case closes. Backups have separate retention arrangements and are not deleted immediately alongside current data. Expiry of the free trial restricts access but does not automatically delete data.
Security and access
PhoneDesk uses HTTPS, shop- and role-based access controls, session protection, operation logging and backups. The operator’s dashboard may show a shop’s activation milestones without customer, item or monetary details. Access to data for support must be limited to necessary activities and the shop’s instructions. No technical measure eliminates every risk.
Rights and requests
Where the law provides, you may request access, rectification, erasure, restriction or portability, or object to processing. To exercise rights relating to the website or your account, use the contact details on this page; proportionate identity verification may be required. For data entered by a shop, first contact that shop as the controller for the relevant processing. You may lodge a complaint with the Italian Data Protection Authority.
Cookies, statistics and updates
The Cookies page describes browser storage and statistics. Shops’ business data is not used to create advertising profiles. No decisions with legal effects are based solely on automated processing. Changes to this notice are identified by version and date; material changes must be communicated to the people concerned.