Service and operator
The service is provided by the operator identified on this page. Available features are described on the website and in the interface. Management reports and documents do not replace accounting or tax obligations; documents labelled as non-tax documents are not invoices.
Trial and subscription
The free trial lasts seven days and involves no automatic charges. The price and financial terms of any subsequent subscription are communicated and agreed separately before activation. Renewals are handled manually: there is no automatic payment renewal. After expiry, features may be restricted according to the access type indicated in the CRM.
Accounts and staff
Provide accurate information, protect your credentials and give each staff member personal access with the necessary permissions. Do not share the account holder’s account. Promptly report suspicious access or authorisation errors. Do not attempt to access other shops’ data, bypass controls or interfere with the service.
Shop data
Data entered remains the shop’s data. The shop is responsible for checking its accuracy, lawfulness, required authorisations and retention periods. Available exports allow copies of records to be obtained; contact the operator to arrange return of the complete data or termination. The data processing agreement governs PhoneDesk’s role as a processor.
Support and continuity
Support is available through CRM tickets and the stated contact details. No guaranteed response time or availability is promised unless agreed separately. Maintenance, incidents or connectivity problems may cause interruptions; the operator adopts preventive and recovery measures. Third-party integrations also depend on their respective providers.
Appropriate use and termination
Do not upload unlawful content, unnecessary data or material for which you lack the required authorisation. In the event of abuse or a concrete risk to the service, access may be restricted, with a reasoned notice where possible. Termination and data handling must be agreed without affecting legal obligations or rights that cannot be waived.
Changes and applicable law
Material changes to these terms must be communicated before they take effect. New costs or commitments require an express agreement. Italian law applies, without prejudice to any applicable mandatory rules and rights. Contact the operator about disputes or questions; no clause limits rights that the law does not allow to be excluded.